Hot Tub Works FAQs - Leslie's Help Center
In February 2021, Hot Tub Works products and services joined the Leslies’ family.
After decades of experience serving hot tub and spa owners, “We’re here to help!” has truly become the mantra of Hot Tub Works. Dedicated to supplying you with everything you need, from chemicals & cartridge filters to how-to’s and tips, to keep your personal oasis pristine, relaxing and enjoyable.
Products
Hot Tub Works carries the best products at the best prices to make sure that you’re getting the quality you need.
Spa Covers
The Leslie's team works hand-in-hand with the world’s largest and most experienced spa cover manufacturer to ensure that your cover is exactly what you need. We back up this dedication with the highest-quality materials and a reassuring, limited warranty. Foam cores are covered for the following time period: 1lb foam = 1 year; 1.5lb foam = 3 years and 2lb foam = 3 years. Vinyl is warrantied for 3 years. Click here for more details about spa cover warranties.
Customer Service
Unlike other companies, we believe that when you call there should be another person on the end of the line. You’ll be greeted with the voice a knowledgeable, experienced staff member who will listen and ask the right questions to make sure that you’re well taken care of. If you need anything, all you need to do is ask and we’ll help as much as possible!
To help Hot Tub Works customers with the move, we created this guide to answer many of the common questions you may have.
I Have Questions About My Order. Who Should I Contact?
You can still reach Hot Tub Works by sending an email to customercare@hottubworks.com. The Leslie’s Customer Care team will also be able to help you by calling 1-800-537-5437 and selecting option 3 for Hot Tub related questions or visiting Leslie's Customer Care . Please have your order number ready, and be sure to specify that the order was placed through Hot Tub Works.
Will My Account Data Be Transferred?
In most cases, users that had a Hot Tub Works account will be able to use the same login for Lesliespool.com and will be able to access their previous Hot Tub Works transactions.
Will My Warranty Transfer?
The manufacturer's warranty will not be affected by this move. If you have questions about warranty coverage for the product you purchased, please refer to the owner's manual or contact the manufacturer directly.
What About Product Returns?
If you need to return your purchase, please refer to Leslie’s Pool Return Policy for instructions and limitations. This policy is consistent with the Hot Tub Works return policy. Before an item can be returned or a refund can be issued, you must complete a Return Merchandise Authorization (RMA) form. When sending your request, include your order number and specify that the order was placed through Hot Tub Works. Once the form is submitted, a member of the Leslie’s customer support team will reach out to you with further instructions.
Can I Still Buy Products From Hot Tub Works Online?
No. Going forward, you will find all the Hot Tub Works products online at www.LesliesPool.com/hottubworks
I Can't Find the Item I Need on Leslie’s Pool. What Are My Options?
If you can't find the product you're looking for, please visit Leslie's Customer Care for assistance. If we don't carry the item in our own stores or online, in most cases we'll be able to get the item directly from the manufacturer. In the event that an item has been discontinued, we'll do our best to help you find an alternative. The health of your Hot Tub is important to us!