Pool Perks Terms and Conditions - Help Center

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Leslie's Pool Perks® Rewards Program Terms and Conditions

Leslie's Pool Perks® Rewards Program Terms and Conditions

Effective Date: April 24, 2025.

This Leslie's Pool Perks® Rewards Program (the "Loyalty Program") offered by Leslie's Poolmart, Inc. ("Leslie's") operates under the terms and conditions as set forth below (the "Program Rules"). The Program Rules govern Leslie's relationship with members of the Loyalty Program (collectively, "Members," and individually, a "Member" or "you"), including how Members manage their accounts, earn and redeem Points and Rewards.

PLEASE READ THESE PROGRAM RULES CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE PROGRAM RULES AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE PROGRAM RULES, DO NOT ACCESS OR PARTICIPATE IN THE LOYALTY PROGRAM.

If you are a California resident, please see our Notice of Financial Incentive located in our Privacy Policy.

You agree that we may provide updates, notices, disclosures and amendments to these Program Rules, and other information relating to the Loyalty Program by electronic means, including posting such information and materials online at www.lesliespool.com/poolperks.html.

Membership Eligibility

  • No purchase is necessary to enroll for membership in the Loyalty Program.
  • You may apply to enroll in the Loyalty Program by fully and accurately providing the applicable information on the Loyalty Program website, in-store or on Leslie's app. First name, last name, phone, zip code, and email address are required for membership and in order to access your Loyalty Program account (the "Account"). Information provided by you will be maintained in a personal preference profile with the Account.
  • You must be 18 years of age or older (or the age of majority in your jurisdiction, if higher) to enroll for membership in the Loyalty Program. Loyalty Program participation is for Leslie’s Residential customers only. Commercial customers and pool trade professionals are not eligible to participate.
  • Leslie's may deny enrollment in the Loyalty Program to any applicant in its sole discretion and with or without written notice.
  • By opening an Account and by using the Account you were assigned to receive and redeem benefits of the Loyalty Program, including, without limitation, Points and Rewards (as defined below), you agree that:
    • You have read and accept these Program Rules; and you have read and accept Leslie’s Terms and Conditions which are incorporated by reference herein;
    • You consent to the collection, use, and disclosure of your personal data by Leslie's and the Loyalty Program, and authorized third-party agents and licensees, in accordance with Leslie's Privacy Policy which are incorporated by reference herein and which you confirm you have read;
    • You are solely responsible for reading the Program Rules, Leslie's newsletters or communications, and Account statements in order to understand your rights, responsibilities, and status in the Loyalty Program, as well as the structure for earning Points and Rewards; and
    • You have not been suspended or removed from the Loyalty Program, or engaged in any activity that could result in suspension or removal from the Loyalty Program.
  • The Loyalty Program consists of three tiers: Perks Member, Perks Elite, and Perks MVP. Achieving Perks Elite or Perks MVP status requires a minimum spend in a rolling 12 months. Once you meet the qualifying spend, your tier status is valid for 12 months from your qualifying date.
  • Perks Member: All members are automatically Perks Members upon enrollment. A member will remain in Perks Member tier indefinitely unless the minimum rolling 12-month spend required to achieve Perks Elite or Perks MVP is met.
  • Perks Elite: Members who spend $250 in a rolling 12 months will qualify for Perks Elite status. This tier status is valid for 12 months from the qualifying date. After the 12 months, requalification is required. If a Perks Elite does not requalify for Perks Elite and does not qualify for Perks MVP status, they will revert to Perks Member status.
  • Perks MVP: Members who spend $800 in a rolling 12 months will qualify for Perks MVP status. This tier status is valid for 12 months from the qualifying date. After the 12 months, requalification is required. If a Perks MVP does not requalify for Perks MVP and does not qualify for Perks Elite status, they will revert to Perks Member status.

Benefits

Benefits By Tier

  • Perks Member Tier: Perks Members enjoy 1 point for every $1 spent, a $1 reward for every 50 points earned, free standard shipping on orders of $75 or more, and Member events and bonuses,
  • Perks Elite Tier: Perks Elite members enjoy 1 point for every $1 spent, a $1 reward for every 33 points earned, free standard shipping on orders of $75 or more, a $5 tier-up reward, a 25% off any float tier-up coupon (limit 1), and Member events and bonuses.
  • Perks MVP Tier: Perks MVP members enjoy 1 point for every $1 spent, a $1 reward for every 20 points earned, free standard shipping with no minimum, a $10 tier-up reward, a 50% off any float tier-up coupon (limit 1), and Member events and bonuses.

Earned Points

  • All tier levels (Member, Elite, and MVP) earn Loyalty Program points ("Points") that accrue at the rate of one (1) Point per $1.00 spent at any Leslie's retail location, on lesliespool.com, or on the Leslie's mobile application, excluding taxes, donations, AccuBlue membership fees, purchases of gift certificates, freight charges, and value of coupons. Points are automatically added to your Account within two (2) business days from your purchase date, shipment date or pick-up date. Points expire 270 days after the calendar date in which such Points are added to your Account.
  • Points can be accrued through one purchase or multiple purchases made over the course of your participation in the Loyalty Program.
  • Your Points and Rewards balances are available for you to view online or in the Leslie's mobile application. You can access your online Account or learn more about the Loyalty Program at www.lesliespool.com/poolperks. We may identify certain products and offers which are ineligible to earn Points or use Rewards.
  • If you believe your eligible purchase was incorrectly applied toward earning Points, you can contact Customer Care by emailing customercare@lesl.com or calling 888.251.1051.
  • Requests for adding transactions must be received by Leslie's Customer Care Team within 14 days from the date of the purchase.
  • Written Customer Care requests should include your name, email address and daytime phone. Additional information may be necessary to process requests. Such written requests can be sent to customercare@lesl.com or to Attn: Customer Care, 2005 E Indian School Rd., Phoenix, AZ 85016.
  • Failure to supply the requested documentation may result in denial of Points and Rewards.
  • Points may also be earned for engaging in non-purchase related behavior, such as getting a free in-store cleaner inspection, or through special offerings and other activities, as determined in the sole discretion of Leslie's. Point increments can vary at Leslie's discretion.

Earned Rewards

  • Perks Member Tier: Each accrual of fifty (50) earned Points earns the equivalent of $1 in pool perks rewards ("Rewards").
  • Perks Elite Tier: Each accrual of thirty-three (33) earned Points earns the equivalent of $1 in pool perks rewards ("Rewards").
  • Perks MVP Tier: Each accrual of twenty (20) earned Points earns the equivalent of $1 in pool perks rewards ("Rewards").
  • Rewards are issued in the following denominations: $1, $5, $10, $20, $50, and $100.
  • Rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail location, on lesliespool.com or on Leslie's mobile application.
  • Rewards are coupons for discounts on future qualifying purchases.
  • The oldest accrued Points will be used first for Rewards issuance. Points convert into Rewards within 24 hours of the accrual of the points.
  • Rewards expire 270 days after the calendar date in which such Rewards are issued.

Tier-Up Rewards

  • Tier-up rewards are issued within 72 hours of tiering up a level.
  • Tier-up rewards are valid for 30 days.
  • Tier-up rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail store, on lesliespool.com or on Leslie's mobile application. Rewards are coupons for discounts on future qualifying purchases.
  • Tier-up rewards may be applied to all purchases and services after any other coupons/discounts have been applied. Some exclusions apply. See store associates or www.lesliespool.com/poolperks for details.
  • Tier-up rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Tier-up rewards hold no cash value.
  • Tier-up rewards expiring soonest will be redeemed first.

Achievement Rewards

  • Achievement rewards can be earned through achievements completed during specified timeframes determined solely by Leslie’s. There is no purchase necessary for achievement rewards. Achievement rewards may be varying denominations.
  • Achievement rewards are issued within 72 hours of the achievement completion.
  • Achievement rewards can be issued in varying denominations and expiration dates.
  • Achievement rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail store, on lesliespool.com or on Leslie's mobile application. Rewards are coupons for discounts on future qualifying purchases.
  • Achievement rewards may be applied to all purchases and services after any other coupons/discounts have been applied. Some exclusions apply. See store associates or www.lesliespool.com/poolperks for details.
  • Achievement rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Achievement rewards hold no cash value.
  • Achievement rewards expiring soonest will be redeemed first.

Gift Rewards

  • There is no purchase necessary for Gift Rewards. They are issued at the sole discretion of Leslie’s in varying denominations and expiration dates. Gift Rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail store, on lesliespool.com or on Leslie's mobile application. Rewards are coupons for discounts on future qualifying purchases.
  • Gift Rewards may be applied to all purchases and services after any other coupons/discounts have been applied. Some exclusions apply. See store associates or www.lesliespool.com/poolperks for details.
  • Gift Rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Gift Rewards hold no cash value.
  • Gift Rewards expiring soonest will be redeemed first.

Tier-Up Float Coupons

  • Tier-up float coupons will be issued via email within 72 hours of tiering up a level.
  • You must be opted in to Leslie’s emails to receive the tier-up float coupon.
  • Tier-up float coupons are valid for 30 days.
  • Perks Elite members receive 25% off any float tier-up coupon (limit 1).
  • Perks MVP members receive 50% off any float tier-up coupon (limit 1).
  • Tier-up float coupons may be used for dollars off any qualifying float purchase at a Leslie's retail store, on lesliespool.com or on Leslie's mobile application.
  • Tier-up float coupons hold no cash value.

Standard Shipping Benefit

  • Perks Member and Perks Elite tiers receive free standard shipping on orders of $75 or more.
  • Perks MVP tier receives free standard shipping on orders with no minimum purchase required.
  • Standard shipping does not include oversized shipping charges. Additional charges may apply for oversized shipping.
  • Same-day delivery not included in free standard shipping.

Rewards Redemption

  • In the event that a total purchase price is less than your accrued Earned Reward balance, the last reward redeemed will be decremented by the amount used toward the purchase and the remaining balance of the reward will remain with the original expiration date.
  • Rewards are redeemed to the penny of the rewards balance.
  • Rewards cannot be redeemed in full or in part for cash, gift certificates, store credit, or federal, state, or local taxes. Points and Rewards hold no cash value.
  • Leslie's is not responsible for lost or stolen Points or Rewards.
  • Rewards will be applied to all purchases and services at the point of sale after any other coupons/discounts have been applied. Some exclusions apply. See store associates or www.lesliespool.com/poolperks for details.
  • Rewards expiring soonest will be redeemed first, regardless of reward type (earned, tier-up, gift, achievement).

General Terms

  • Points are based on your cumulative purchases at Leslie's retail locations, on lesliespool.com, or on the Leslie's mobile application.
  • In order to associate your Account to a Leslie's store transaction and ensure Points are received, you must provide the email address - associated with your Account to the sales associate. For online or in-app transactions, you must ensure you are logged in with the email address associated with your Account.
  • Member is solely responsible for maintaining accurate and updated Account information. You can access your online Account or learn more about the Loyalty Program at www.lesliespool.com/poolperks.
  • If you request termination or deletion of your Account, you will lose the accrued Points and Rewards associated with your Account.
  • Your rights and benefits under this Loyalty Program, including your accrued Points and Rewards, are not assignable, saleable or redeemable for cash, other than as stated herein.
  • Leslie's is not responsible for Points and Rewards not available as a result of your failure to provide accurate information.
  • You are only required to enroll once in the Loyalty Program. No subsequent registration is required.
  • Points earned on an item you have purchased that is then the subject of a return, refund, returned check due to non-sufficient funds, credit funding issue, or that are cancelled, will be deducted from your Points balance, including bonus Points, if any. Returns may cause a negative Points balance.
  • Return of items purchased using Rewards are subject to Leslie’s Return Policy. Rewards redeemed on a purchase that is returned are not automatically credited back to the loyalty account. A request for credit of these rewards can be made by contacting Customer Care at customercare@lesl.com or calling 888.251.1051.
  • Member is solely responsible for all federal, state and local taxes, where applicable. Rewards cannot be used toward federal, state, or local taxes.

Cancelation and Termination

  • Leslie's may cancel or terminate the Loyalty Program at any time in its sole discretion without notice to you.
  • Upon cancellation or termination of the Loyalty Program, you forfeit any accrued Points and Rewards.
  • Leslie's reserves the right to suspend or terminate any Account or your participation in the Loyalty Program at any time without notice to you if Leslie’s determines, in its sole discretion, that you have violated these Program Rules or that the use of your Account is unauthorized, deceptive, fraudulent or otherwise unlawful.
  • Leslie’s may, in its sole discretion, suspend or cancel Accounts.
  • Leslie’s may, in its sole discretion, combine Accounts that appear to be duplicative.
  • Repeated return of merchandise as part of this Loyalty Program shall result in termination of your Account if in Leslie's sole opinion the behavior is determined to be fraudulent or otherwise violates these Program Rules.

Changes and Modifications

  • Leslie's reserves the right to change or modify this Loyalty Program at any time in its sole discretion.
  • Any changes or modifications to this Loyalty Program will be effective immediately and may be posted to www.lesliespool.com/poolperks, so please check back from time to time. You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Loyalty Program following any such changes or modifications confirms your acceptance. If you do not agree to these Program rules, you must stop accessing and participating in Loyalty Program.

California Notice of Financial incentive

  • If you are a California resident, please see our Privacy Policy to learn about your Notice of Financial Incentive.

Miscellaneous

  • These Program Rules, together with any other documents incorporated herein by reference and otherwise made available to you in connection with Loyalty Program, constitutes the sole and entire agreement of the parties with respect to the subject matter of these Program Rules and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties with respect to such subject matter.
  • If any provision of these Program Rules is deemed invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of these Program Rules.
  • The Loyalty Program and these Program Rules are governed by and construed in accordance with the internal laws of the State of Arizona without regards to its conflicts of laws provisions.
  • The failure of Leslie's to require your strict performance of any term of these Program Rules shall not be a waiver of the right of Leslie's to require strict performance of any term or condition herein.
  • Leslie's shall not be liable for any delay, interruption, or failure of the Loyalty Program, or any loss, liability or damage directly or indirectly caused by circumstances beyond the control of Leslie's, including but not limited to acts of God, flood, explosion, computer or network malfunction, or similar circumstances.