Pool Perks Terms and Conditions - Help Center
Help Center
Leslie's Pool Perks® Rewards Program Terms and Conditions
Leslie's Pool Perks® Rewards Program Terms and Conditions
Effective Date: October 8, 2024.
This Leslie's Pool Perks® Rewards Program (the "Loyalty Program") offered by Leslie's Poolmart, Inc. ("Leslie's") operates under the terms and conditions as set forth below (the "Program Rules"). The Program Rules govern Leslie's relationship with members of the Loyalty Program (collectively, "Members," and individually, a "Member" or "you"), including how Members manage their accounts, earn and redeem Points and Rewards.
PLEASE READ THESE PROGRAM RULES CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE PROGRAM RULES AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE PROGRAM RULES, DO NOT ACCESS OR PARTICIPATE IN THE LOYALTY PROGRAM.
If you are a California resident, please see our Notice of Financial Incentive located in our Privacy Policy.
You agree that we may provide updates, notices, disclosures and amendments to these Program Rules, and other information relating to the Loyalty Program by electronic means, including posting such information and materials online at www.lesliespool.com/poolperks.
Membership Eligibility
- No purchase is necessary to enroll for membership in the Loyalty Program.
- An individual may apply to enroll in the Loyalty Program by fully and accurately providing the applicable information on the Loyalty Program website, in-store or on Leslie's app. First name, last name and an email address are required for membership and in order to access your Loyalty Program account (the "Account"). Information provided by a Member will be maintained in a personal preference profile with the Account.
- Individuals who are 18 years of age or older (or the age of majority in your jurisdiction, if higher) may enroll for membership in the Loyalty Program. Loyalty Program participation is for Leslie’s Residential customers only. Commercial customers and pool trade professionals are not eligible to participate.
- Leslie's may deny enrollment in the Loyalty Program to any applicant in its sole discretion and with or without written notice.
- By opening an Account and by using the Account you were assigned to receive and redeem benefits of the Loyalty Program, including, without limitation, Points and Rewards (as defined below), you agree that:
- You have read and accept these Program Rules; and you have read and accept Leslie’s Terms and Conditions which are incorporated by reference herein;
- You consent to the collection, use, and disclosure of your personal data by Leslie's and the Loyalty Program, and authorized third-party agents and licensees, in accordance with Leslie's Privacy Policy which are incorporated by reference herein and which you confirm you have read;
- You are solely responsible for reading the Program Rules, Leslie's newsletters or communications, and Account statements in order to understand your rights, responsibilities, and status in the Loyalty Program, as well as the structure for earning Points and Rewards; and
- You have not been previously suspended or removed from the Loyalty Program, or engaged in any activity that could result in suspension or removal from the Loyalty Program.
Benefits
Earned Points and Rewards
- Loyalty Program points ("Points") will accrue at the rate of one (1) Point per $1.00 spent at any Leslie's retail location, on lesliespool.com, or on the Leslie's mobile application, excluding taxes, donations, purchases of gift certificates, and value of coupons. Points are automatically added to your Account within two (2) business days from your purchase date, shipment date or pick-up date. Points expire twelve (12) months after the calendar date in which such Points were added to your Account.
- Each accrual of twenty (20) earned Points earns the equivalent of $1 in pool perks rewards ("Rewards"). Rewards denominations include $1, $5, $10, $20, $50, and $100. Rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail location, on lesliespool.com or on Leslie's mobile application. Rewards are coupons for discounts on future qualifying purchases. The oldest accrued Points will be used first for Rewards issuance. Points earned convert into Rewards within 24 hours of the accrual of the points.
- Points can be accrued through one purchase or multiple purchases made over the course of the Member's participation in the Loyalty Program.
- Rewards expire twelve (12) months after the calendar date in which such Rewards were issued.
- Your Points and Rewards balances are available for you to view online or in the Leslie's mobile application. Members can access their online Account or learn more about the Loyalty Program at lesliespool.com/poolperks. We may identify certain products and offers which are ineligible to earn Points or use Rewards.
- If a Member believes his or her eligible purchase was incorrectly applied toward earning Points, they should contact Customer Care by emailing customercare@lesl.comor calling 888.251.1051.
- Requests for adding transactions must be received by Leslie's Customer Care Team within 14 days from the date of the purchase.
- Written Customer Care requests should include the Member's name, email address and daytime phone. Additional information may be necessary to process requests. Such written requests can be sent to customercare@lesl.comor to Attn: Customer Care, 2005 E Indian School Rd., Phoenix, AZ 85016.
- Failure to supply the requested documentation may result in denial of Points and Rewards.
- Points may also be earned for engaging in non-purchase related behavior, such as getting a free in-store cleaner inspection, or through special offerings and other activities, as determined in the sole discretion of Leslie's. Point increments can vary at Leslie's discretion.
Gift Rewards
- There is no purchase necessary for Gift Rewards. They are issued at the sole discretion of Leslie’s in varying denominations and expiration dates.
- Gift Rewards are one-time use. Member will not receive any cash back or store credit for the remainder of the Gift Reward in excess of the purchase price, and this remainder will be forfeited.
- Gift Rewards may be used for dollars off any qualifying purchase or service at a Leslie's retail store, on lesliespool.com or on Leslie's mobile application. Rewards are coupons for discounts on future qualifying purchases.
- Gift Rewards may be applied to all purchases and services after any other coupons/discounts have been applied. Some exclusions apply. See store associates or lesliespool.com/poolperksfor details.
- Gift Rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Gift Rewards hold no cash value.
- Gift Rewards expiring soonest will be redeemed first.
Free Standard Shipping
- Members receive free standard shipping (not including oversized shipping charges) on lesliespool.com orders and purchases on the Leslie’s mobile application.
Rewards Redemption
- In the event a total purchase price is less than the Member's accrued Earned Reward balance, the last reward redeemed will be decremented by the amount used toward the purchase and the remaining balance of the reward will remain with the original expiration date.
- In the event a total purchase price is less than the Member's Gift Reward balance, the remaining balance of the Gift reward will be forfeited.
- Rewards are redeemed to the penny of the rewards balance.
- Rewards cannot be redeemed in full or in part for cash, gift certificates, store credit, or federal, state, or local taxes. Points and Rewards hold no cash value.
- Leslie's is not responsible for lost or stolen Points or Rewards.
- Rewards will be applied to all purchases and services at the point of sale after any other coupons/discounts have been applied. Some exclusions apply. See store associates or lesliespool.com/poolperksfor details.
- Rewards expiring soonest will be redeemed first.
General Terms
- In the event a total purchase price is less than the Member's accrued Earned Reward balance, the last reward redeemed will be decremented by the amount used toward the purchase and the remaining balance of the reward will remain with the original expiration date.
- In the event a total purchase price is less than the Member's Gift Reward balance, the remaining balance of the Gift reward will be forfeited.
- Rewards are redeemed to the penny of the rewards balance.
- Rewards cannot be redeemed in full or in part for cash, gift certificates, store credit, or federal, state, or local taxes. Points and Rewards hold no cash value.
- Leslie's is not responsible for lost or stolen Points or Rewards.
- Rewards will be applied to all purchases and services at the point of sale after any other coupons/discounts have been applied. Some exclusions apply. See store associates or lesliespool.com/poolperksfor details.
- Rewards expiring soonest will be redeemed first.
Cancelation and Termination
- In the event a total purchase price is less than the Member's accrued Earned Reward balance, the last reward redeemed will be decremented by the amount used toward the purchase and the remaining balance of the reward will remain with the original expiration date.
- In the event a total purchase price is less than the Member's Gift Reward balance, the remaining balance of the Gift reward will be forfeited.
- Rewards are redeemed to the penny of the rewards balance.
- Rewards cannot be redeemed in full or in part for cash, gift certificates, store credit, or federal, state, or local taxes. Points and Rewards hold no cash value.
- Leslie's is not responsible for lost or stolen Points or Rewards.
- Rewards will be applied to all purchases and services at the point of sale after any other coupons/discounts have been applied. Some exclusions apply. See store associates or lesliespool.com/poolperksfor details.
- Rewards expiring soonest will be redeemed first.
Changes and Modifications
- Leslie's reserves the right to change or modify this Loyalty Program at any time in its sole discretion.
- Any changes or modifications to this Loyalty Program will be effective immediately and may be posted to lesliespool.com/poolperks, so please check back from time to time. You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Loyalty Program following any such changes or modifications confirms your acceptance. If you do not agree to these Program rules, you must stop accessing and participating in Loyalty Program.
California Notice of Financial incentive
- If you are a California resident, please see our Privacy Policy to learn about your Notice of Financial Incentive.
Miscellaneous
- These Program Rules, together with any other documents incorporated herein by reference and otherwise made available to a Member in connection with Loyalty Program, constitutes the sole and entire agreement of the parties with respect to the subject matter of these Program Rules and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties with respect to such subject matter.
- If any provision of these Program Rules is deemed invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of these Program Rules.
- The Loyalty Program and these Program Rules are governed by and construed in accordance with the internal laws of the State of Arizona without regards to its conflicts of laws provisions.
- The failure of Leslie's to require Member's strict performance of any term of these Program Rules shall not be a waiver of the right of Leslie's to require strict performance of any term or condition herein.
- Leslie's shall not be liable for any delay, interruption, or failure of the Loyalty Program, or any loss, liability or damage directly or indirectly caused by circumstances beyond the control of Leslie's, including but not limited to acts of God, flood, explosion, computer or network malfunction, or similar circumstances.