10 Things To Expect From Your Pool Store

While there are some standard ways to keep your pool clean and water balanced, you should expect a lot more than one-size-fits-some answers from your pool supply store. So what should you look for? Here are 10 questions to ask when you’re searching for your go-to place for pool supplies.

1. Do they offer custom pool care plans and expertise?

No two pools are the same. Any number of things can affect the health of your pool, including the time of year, amount of rain, and even the plants that surround it. Your pool care store should take time to get to know you and your pool so they can recommend the most effective pool care tips and products.

2. Will they test your water for free?

A water test should be the first step to any custom pool care plan. For example, Leslie’s starts off with a 100% free 9-point water test that shows the water chemistry of your pool so issues can be solved quickly and get you back to having fun.

3. Do they offer in-store repairs?

The best pool care stores have certified technicians who can inspect your pool cleaner or equipment and make any necessary repairs. Leslie’s offers in-store inspections and free labor on repairs—you only pay for parts.

4. Will they extend your warranty?

Many manufacturers offer a short warranty on their products. By offering extended warranties of up to five years Leslie’s gives you additional peace of mind on major equipment purchases.

5. Will they match competitors’ prices?

If the price is the only thing keeping you from becoming a loyal customer of a pool store, ask if they’re willing to price-match their competitors’ in-store pricing. If they value your business, they will!

6. Do they have a loyalty program?

Pool care is an ongoing, year-round project and you should be rewarded for all your hard work! For instance, Leslie’s gives you a point for every dollar you spend. Points add up and automatically turn into Rewards you can use toward purchases. Plus, as a loyalty member, you’ll receive personalized offers on the items you use most.

7. Do they have a mobile app that’s actually useful?

Like a pool care plan, a pool care mobile app should actually be tailored to you. With the Leslie’s App, you can track water tests, get customized treatment plans, view transaction history, access your Rewards balance, shop products AND get exclusive member deals. Whew!

8. Do they offer any other pool services?

A good pool care store will help you with all aspects of pool care, not just sell you chlorine. Leslie’s has everything you need for your pool in-store, online and at-home. Leslie’s Certified Technicians perform at-home services like product installation, equipment repairs, filter cleaning, pool closing/opening, acid washing, tile cleaning and more.

9. Are their service employees reliable?

If a pool store provides at-home installation and repair services you would hope they’re using trained and reliable professionals to get the job done, right? Leslie’s takes care of this by using our own services support team, as well as employing a fleet of full-time Leslie’s Certified Technicians to do the job right, rather than inexperienced 3rd party contractors.

10. Are they an authorized warranty service center?

When your pool equipment is broken, the last thing you want to do is run all around town trying to find someone to fix it. Choosing a pool store like Leslie’s that is authorized to perform warranty repairs on most major brands of equipment, will save you time and money.